Join to apply for the Retail Operations Manager role at Cerebral Palsy Cymru
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Join to apply for the Retail Operations Manager role at Cerebral Palsy Cymru
This range is provided by Cerebral Palsy Cymru. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Title of Role: Retail Operations Manager
Hours: 29 hours per week worked over 4 days
Contract: Permanent
Salary: £30,000 per annum FTE
Location: Cardiff & Vale
Line Manager: Head of Retail
Job Outline:
At Cerebral Palsy Cymru, we believe in the power of retail to change lives. We’re on the lookout for a Retail Operations Manager to drive success across our vibrant charity shops in Cardiff and Barry. This is your chance to be at the heart of a purpose-driven retail team, supporting our mission to help children and families living with cerebral palsy across Wales.
Duties and responsibilities:
* Lead and Develop Shop Teams: You’ll provide inspirational leadership to a team of Shop Managers and volunteers, supporting them to reach their full potential. This includes overseeing recruitment, training, regular one-to-one meetings, and performance management to ensure each shop team is motivated and high-performing.
* Drive Sales and Maximise Profit: You will be responsible for achieving and exceeding income targets across multiple retail sites. By analysing performance data, reviewing pricing strategies, and identifying local opportunities, you’ll help each shop reach its full potential, delivering vital funds for Cerebral Palsy Cymru.
* Support and Deliver the Retail Strategy: Working closely with the Head of Retail, you’ll play a key role in implementing our Retail Strategy and Business Plan. You’ll help shape the operational direction of our charity shops, ensuring consistency, innovation, and alignment with organisational goals.
* Ensure Operational Excellence and Compliance: From shop floor standards to back-office processes, you’ll ensure that all shops adhere to charity policies, health and safety regulations, and industry best practices. You’ll also support Gift Aid performance, stock management, merchandising and customer service.
* Build Relationships and Promote the Brand: You’ll act as an ambassador for Cerebral Palsy Cymru in the community, building positive relationships with local stakeholders and supporters. You’ll work to increase engagement, generate quality stock donations, and ensure our shops are seen as welcoming, professional and community-focused.
* Provide Flexible Shop Cover and Support Growth: This field-based role requires flexibility across seven days. You’ll provide cover during staff absences and be involved in launching and supporting new shops as we expand across South Wales.
Person Specification:
We’re looking for someone who:
* Brings proven experience in retail management (charity retail a bonus!)
* Is a confident people manager with a passion for coaching and motivating teams
* Thrives in a dynamic, field-based role
* Understands the power of community engagement and high-impact visual merchandising
* Is hands-on, proactive, and solution-focused
* A full clean driving licence and access to your own vehicle
Benefits:
* Flexible part-time working over 4 days
* A collaborative, supportive work culture
* Pension
* Company sick pay
* The satisfaction of knowing your work supports children and families across Wales
Location: Field-based across our shops in Cardiff & Barry (with potential travel across South Wales).
Closing Date for applications: Midnight on Sunday, 8th June.
How to Apply:
Complete an application form
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Part-time
Job function
* Job function
Management and Manufacturing
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