Sales and Retention Consultant Location: Farnborough Salary: £25,000 – £27,000 Commission (£400–£1,000 per month) Our client, a growing and reputable organisation based in Farnborough, is seeking a driven Sales and Retention Consultant to join their expanding team. This is an excellent opportunity for someone who is confident, motivated, and customer-focused, with a strong desire to succeed in a sales environment. In this role, you will be responsible for promoting insurance products, handling incoming enquiries, and managing relationships with both new and existing customers. You’ll play a key part in driving business growth while delivering exceptional service. Key Responsibilities * Promote and sell insurance plans to prospective customers. * Contact and secure new business opportunities through warm leads and enquiries. * Retain and nurture relationships with existing clients to maintain long-term business. * Engage with prospective clients via phone and in-person to understand their insurance needs (budget, medical conditions, coverage level, geographical requirements, etc.). * Develop clear and accurate written proposals and quotations for customers. * Efficiently manage customer data and interactions using the company CRM system. * Resolve customer issues and complaints in a timely and professional manner. * Support customers throughout the sales process and during the first year of their policy, assisting with queries, administration, and documentation. * Uphold the highest standards of customer service, ensuring advice is clear, unbiased, and in the best interest of the client. Skills & Attributes * Strong self-motivation and a proactive approach to work. * High levels of integrity and professionalism. * Excellent organisation skills and the ability to manage multiple deadlines. * Strong coordination and problem-solving abilities. * Proficiency in IT systems including CRM platforms, Excel, Outlook, and general software. * Confident communication and interpersonal skills. * A methodical and detail-oriented approach. * A good level of numerical ability (a strong maths skillset is an advantage)