Business Analyst - Housing Services Initial 3‑Month Contract | Newham £400 per day (Umbrella) Full-Time (36 hrs/week) | Hybrid (2-3 days per week on-site at Dockside, Newham) Monday-Friday, 9AM-5PM 📌 A Fantastic Opportunity to Drive Transformation in Housing Services We're seeking a skilled Business Analyst to join a high‑performing team in Newham, playing a key role in reshaping Housing Services through service redesign, process improvement, and performance optimisation. This role is perfect for someone passionate about driving meaningful change in the public sector while improving outcomes for residents. 🔧 Key Responsibilities Service Redesign & Improvement Lead and support service redesign across all HRA Capital Programme Services. Apply structured improvement methodologies to deliver better service outcomes. Analyse existing service models to identify inefficiencies, duplication, and risks. Develop evidence-based recommendations and support the implementation of redesigned services. Process Mapping & Analysis Create detailed process maps for Housing Services. Collaborate with service teams to document current processes and design improved future-state processes. Ensure processes are efficient, resident-focused, digitally enabled, and clearly defined. Maintain a central library of process documentation in partnership with the PMO team. Performance, KPIs & Data De...