Are you a dynamic leader with a passion for operational excellence? Do you thrive in a role where you can make a tangible impact on the day-to-day business operations? If so, we have the perfect opportunity for you! Reed is working with a rapidly expanding company with a strong presence across the UK, USA, and Australian markets. We are seeking an Operations Coordinator to oversee the day-to-day operations and drive our mission forward. This is your chance to work closely with our Managing Director and play a pivotal role in our success story. Role: Operations Coordinator Salary: £30,000 - £32,000 Location: Birmingham, Sutton Coldfield Monday to Friday, full-time (Permanent) As the Operations Coordinator, you will: Onboard and integrate new employees seamlessly into our team. Lead and manage all operational aspects in the absence of the Managing Director. Develop and maintain Standard Operating Procedures (SOPs ) to ensure consistency and efficiency. Monitor and maintain training records, organising employee training as needed. Track performance and productivity through KPIs and timesheets. Implement and improve processes to enhance service delivery and customer satisfaction. Analyse and summarise monthly reports to provide actionable insights. Motivate and inspire employees to maintain high standards of quality control and customer service. Engage in both tactical and strategic activities to support business growth. Perform additional duties as required to support business needs. Required Skills & Qualifications: Proven experience in operations or a similar role. Strong leadership skills with the ability to motivate and delegate responsibilities. Excellent organisational skills and attention to detail. Experience in process improvement and service delivery optimisation. Commitment to the welfare and wellbeing of team members. Flexibility to perform ADHOC duties as required. Apply now and be a part of something truly special!