Deputy General Manager
Salary: £40,000–£50,000 + Benefits
Location: The Lion Inn Hotel, Boreham, Chelmsford | Coaching Inn Group
About The Role
As Deputy General Manager, you will be a hands‑on, floor‑led leader, supporting the General Manager in delivering outstanding commercial performance while maintaining exceptional guest standards at pace.
You Will Play a Key Role In
* Running high‑volume premium food operations
* Leading cocktail bar and drinks‑focused service
* Overseeing hotel performance and guest experience
* Managing and delivering events ranging from weddings and celebrations to conferences and private dining
* Developing large, diverse teams through coaching, inspiration, and example‑setting
Key Responsibilities
Operations & Guest Experience
* Lead from the front during peak service, setting standards and pace
* Deliver exceptional premium dining and cocktail bar experiences
* Ensure hotel operations run smoothly, professionally, and profitably
* Act as a visible host, engaging with guests and resolving issues in real time
* Maintain immaculate presentation and operational standards across all departments
Events & Function Management
* Oversee planning and delivery of weddings, corporate events, private parties and conferences
* Work closely with the events function to ensure flawless execution from enquiry to delivery
* Coordinate teams, timings, room layouts, and service flow
* Ensure every event reflects the venue’s premium positioning and brand values
Leadership & People Development
* Inspire, lead and develop departmental managers and frontline teams
* Drive engagement, retention and performance through coaching and recognition
* Support recruitment, onboarding, training and succession planning
* Lead by example, encouraging a positive, inclusive, and energetic culture
Commercial & Business Performance
* Support the GM in driving revenue, margin and cost control
* Manage rotas, labour efficiency and productivity in a high‑volume operation
* Use systems including EPOS, PMS and reporting tools to inform decisions
* Ensure compliance with health & safety, licensing and company standards
About You
This role will suit someone who:
* Has been a General Manager of a medium‑sized hospitality site and is ready to step up into a larger, higher‑volume operation
* Has proven experience in high‑volume premium dining
* Is confident managing a cocktail‑focused bar operation
* Has hotel experience, ideally within a multi‑revenue‑stream business
* Has hands‑on event management experience, including weddings and corporate events
* Thrives under pressure and enjoys the buzz of a fast‑paced environment
* Is a natural leader who is visible, approachable and standards‑driven
* Is commercially aware but guest‑obsessed
* Brings energy, resilience, and a genuine love for hospitality
Benefits
* £40,000–£50,000 salary reflective of scale and responsibility
* Tronc Scheme
* Genuine commitment to work/life balance and flexibility
* 6 weeks holiday
* Life insurance and annual wellbeing grant
* Up to 50% off food and accommodation across our hotels
* Annual stay for £1
* Hero of the Month & Hero of the Year reward schemes
* Award‑winning training and career development programmes
* Employee Assistance Programme & wellbeing support
Opportunity
This is a career‑defining role for an ambitious hospitality professional who wants:
* Volume
* Complexity
* Premium standards
* Visibility to senior leadership
* Real progression within a growing, respected group
If you are a true hospitality operator, love being on the floor, and want to lead one of the Coaching Inn Group’s Premium venues — we want to hear from you.
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