THE PURPOSE OF THE ROLE
The primary purpose of the Customer Relations Coordinator supports the Bush & Co enquiries team in maintaining and enhancing our relationships with our customers, focusing on new business development and providing support to our internal teams, associates and clients. This is an exciting role which provides support with the set up and management of new enquiry cases to assist with efficient customer service and administrative support.
WHAT YOU WILL BE DOING
1. Liaise with existing and potential new customers in relation to their specific needs in terms of new enquiries, being able to gather relevant clinical and service data to ensure the correct Expert or Case Manager is identified and suggested.
2. Responsible for the accurate set-up on our system of all new enquiry cases across Expert Witness and Case Management Services.
3. Source suitable Experts and Case Managers and conduct accurate fee estimates for each enquiry.
4. Performing follow up calls and chaser tasks to meet deadlines and enhance conversion.
5. Liaising with Expert Witnesses, Case Managers and solicitors to assist with any queries throughout the pre-instruction stage.
6. Maintaining the enquiries inbox to check for mail and action queries as necessary, whilst demonstrating excellent verbal and written communication when connecting with internal and external customers.
7. Provide phone cover for other business teams and ensuring all calls are transferred within the allotted timeframe.
8. Ensure all correspondence is saved to the correct case and is processed in a timely and efficient manner.
9. Conduct accurate data cleansing tasks when necessary.
SKILLS AND EXPERIENCE REQUIRED
10. Experience of customer service and administration experience.
11. Able to utilise Microsoft applications and understand data usage.
12. Efficient organisational and data management skills.
13. Exceptional interpersonal and communication skills (verbal and written).
PERSONAL ATTRIBUTES
14. Ability to multi-task, prioritise and work to deadlines.
15. Reliable, hardworking and conscientious.
16. Ability to work under pressure whilst being able to absorb and retain information.
17. Curious to learn new things.
18. Unified in working in a team environment.
19. Driven to achieve, succeed and progress.
20. Passionate about our customers, business and personal performance.