Spa Director - Luxury 5* Hotel in Berkshire
Location: Berkshire
Salary: Negotiable
An incredible spa looking for an experienced and passionate Spa Director to lead the operational and financial direction of the spa and develop the team of supervisors, Therapists and Spa Receptionists.
You will work closely with the senior management team in establishing and maintaining marketing objectives, operating criteria, programming, budgeting, VIP guest visits, staff relations and training.
YOUR KEY RESPONSIBILITIES WILL INCLUDE:
To be responsible for the overall management and performance of the Spa, ensuring high standards of professionalism, customer service and optimum financial performance.
To be responsible for the quality of service, and maintenance of the product at the Spa in line with Operating Standards.
To prepare monthly financial and statistical reports for the General Manager, incorporating proposals and recommendations regarding policy and operation at the Spa, competition, occupancy and usage, market share and achievement of targets.
To establish and ensure a cost-effective wage structure based on productivity and efficiency.
To provide leadership, direction and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards of service in all areas.
To develop an annual training plan and ensure that all employees are trained and developed to meet the needs of the business.
KEY REQUIREMENTS
Minimum 2 to 4 years of Spa management experience
Previous experience managing a spa within a Luxury Hotel or Resort
Passionate with excellent knowledge of the industry
Able to hire, direct, motivate and train staff.
Must be enthusiastic, personable, and ambitious.
Excellent verbal and written communication skills
Excellent time management, organizational and follow-up skills
Ability to utilize new techniques and ideas
Computer literacy