E-Commerce Assistant
Job Reference: MT2205
Retail Rhyl, Denbighshire £27000 - £28000 per annum Temporary
Job Title: E-commerce Assistant
Location: Rhyl
Salary: £28,000 per annum
Hours: Monday - Friday, 8:00 am - 5:00 pm
HRGO are currently recruiting for a reliable and customer-focused E-commerce Assistant to join the team. The ideal candidate will be comfortable handling customer enquiries via live chat and telephone, providing clear, accurate information about orders, returns and product availability. A high standard of written English and strong communication skills are essential.
Key responsibilities
* Respond to customer conversations on live chat promptly and professionally.
* Answer telephone calls about orders, deliveries, returns and general enquiries.
* Provide accurate information and resolve basic order issues or elevate to the appropriate team.
* Update order records and customer information in the CRM or order management system.
* Monitor and follow up on outstanding queries to ensure timely resolution.
* Work with other departments (warehouse, logistics, customer service) to track orders and manage expectations.
* Maintain high standards of written communication for chat, email and internal notes.
Skills and experience required
* Proven experience in a customer service role, ideally within ecommerce or retail.
* Confident and professional telephone manner.
* Strong written English with excellent grammar and spelling.
* Comfortable using live chat platforms and basic CRM/order management systems.
* Good attention to detail and ability to multitask in a fast-paced environment.
* Problem‑solving attitude and willingness to learn.
If you are interested in this E-commerce Assistant role, please contact Mia at 0151 439 3051 or email Mia.Tong@HRGO.co.uk
Contact us:
* Email:info@hrgo.co.uk
* Call:01233 722 401
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