Banksman / Traffic Marshall Vacancies available at London Luton Airport! Our client, a leader in passenger support services is currently recruiting for a Banksman / Traffic Marshall to join its growing team. Working within one the largest international airports in the UK, this role offers candidates the opportunity to learn new skills and offer an exceptional level of customer service to passengers whether its their first flight or their 100th! Due to the nature of this role, all applicants must have a valid Category B Driving Licence, all further training will be provided. Pay Rates £13.58 per hour for all hours worked Working Hours 6 hour shifts, with optional overtime regularly available 4 on 4 off shift pattern All candidates must be flexible to work between 4am - Midnight Location London Luton Airport (LU2 9LY) Main Duties & Responsibilities As a Banksman / Traffic Marshall within the PRM Team (Passengers with Reduced Mobility), successful candidates will be playing a crucial role in guiding vehicles and ensuring the safe movement of passengers with reduced mobility & acting as a customer service ambassador, ensuring passengers feel supported and cared for. Your daily roles can include: Safely marshalling Hi-Lift vehicles to and from aircraft using hand signals and established procedures Driving a minibus on airport grounds Assisting the driver in positioning vehicles within 2 feet of aircraft doors for safe passenger transfer Coordinating with cabin crew and ground staff to ensure smooth boarding and disembarkation of passengers Supporting passengers onto the aircraft, into terminal buildings, or into vehicles using safe manual handling techniques. About you Successful applicants will have a background in a customer facing role & will hold a valid driving licence A valid Category B Driving Licence & the confidence to drive a mini bus Excellent customer service skills Strong written and spoken communication skills. A polite and professional approach. The ability to deal tactfully with upset or angry passengers. Please note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide or be willing to obtain the following: Apply for a Criminal Record Check (Paid for by us!) Have a full 5-year checkable history (Obtained for you by us!) Have an in date and valid Photo ID (Passport, Driving Licence, ID Card etc) Provide a full 5-year address history Attend an Aviation Security Course (Paid for by us!) The Best Connection is acting as an Employment Business in relation to this vacancy.