THE OPPORTUNITY:Macildowie are currently recruiting for an IT Support Assistant working for a business based in Hamilton. Reporting to the IT Manager, you will play a pivotal role in assisting the day-to-day IT operations of the business whilst also delivering improvements to the company's systems, procedures and operations.This is a full time role Monday to Friday. THE ROLE & YOUR RESPONSIBILITIES: Manage First Line Support with respect to hardware and software issues including;Setup of New PC'sSet up of printersSetting up users on Active directory & the ERP systemSetting up and maintaining Exchange, distribution groups & out of office access to mail boxes etcSetting up and maintaining Mitel Phone SystemMaintaining the companies' Wi-Fi networkBeing first point of contact and logging calls with third party support companiesTo ensure that the support provided is appropriate, timely and meets the requirements of the companySupporting with Day to Day Sage X3 issues such as web order loading Assist in the provision of management information from Sage SQL and Crystal reportsDocumenting procedures & processesSupport the daily operation of the companies IT systems. Including but not limited to;ERP system (Sage X3)Carrier InterfacesADS CaptureSlim StockTo ensure that these systems are operational and are meeting the requirements of the operational departmentsManage the IT departments Ticketing system, SpiceworksAssist in the inves...