Customer Service Assistant
Parham Student Village, Canterbury
Full-time
Parham Student Village in Canterbury is seeking a confident and personable Customer Service Assistant to play a pivotal role in delivering an exceptional student living experience. This is a front-line position at the heart of the village, where professionalism, organisation and genuine care for residents combine to create a safe, vibrant and welcoming community.
As the first point of contact for students, guarantors, visitors and internal teams, you will represent the village every day. The successful candidate will ensure that all enquiries, requests and concerns are handled efficiently and professionally, building strong relationships that enhance student satisfaction and encourage re-bookings. You will also be trusted to identify and sensitively escalate any welfare or safeguarding concerns, helping to maintain a secure and supportive living environment.
This role carries significant responsibility across administration and system management. You will maintain accurate student records within the rental management system, ensure all documentation and correspondence is handled correctly, and uphold GDPR compliance at all times. You will support student arrivals and departures, assist with inspections, and contribute to the smooth day-to-...