Overview
The post holder will be responsible for supporting the co-ordination, administration and delivery of Maudsley Learning’s training programmes, projects and associated functions and responsibilities. This will include technical support as an online moderator for Maudsley Learning’s portfolio of live online courses. As a member of the Maudsley Learning Service and Delivery Team (SDT), the post holder will be required to assist programme managers and the Service Delivery Lead with all administrative tasks associated with the initiation, development, delivery, closure and administration of this training programme’s associated training programme workstreams. Additionally, the post holder will provide online moderation support for training course delivery, working closely with Technology Enhanced Learning (TEL) Team. The post holder will also have the opportunity to support the delivery of simulation-based-education (SME) and video production of learning materials, with development provided.
Duties
* Work with SDT, TEL, and Faculty Teams and partner stakeholders to: Support all programme management activities throughout a programme’s life-cycle including the recording of activity completion and risks within the SDT programme management platform.
* Manage and develop administrative processes support to the Programme Managers on projects and assist in project planning.
* Provide digital moderation support for live online training courses and webinars delivered through applications such as Zoom and MS Teams, providing Q&A and technical support for participants joining courses, supporting presenters and chat moderation.
* Prepare standard programme management documentation and reports or data analysis on the programmes which are assigned to you.
* Provide production assistance on video shoots when required.
* Provide excellent customer service at all times and act as the first point of contact for Maudsley Learning via email and telephone, ensuring all participants and trainers are provided with the support they require to attend our training programmes.
* Work proactively and in an organised way using judgement and assessment on projects to ensure programme and administrative management tasks are undertaken in a timely and efficient way.
* Work effectively with booking systems to ensure participants are successfully enrolled onto our programmes, maintain accurate booking records, and regularly engage with trainees on our programmes.
Contact
For further details / informal visits contact: Name: Tom Gray | Job title: Programme Manager | Email: tom.gray@slam.nhs.uk
Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Mental Health Care
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