Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self‑expression.
Founded by third‑generation jeweler Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday.
Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 45+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long‑term vision.
The Role
The Floor Lead is a valuable member of our store leadership team and contributes to the overall success of the store by championing exceptional customer service standards, coaching and developing the team and ensuring day‑to‑day business operations are expertly executed and maintained. The Floor Lead maintains a strong presence on the sales floor, has outstanding people skills, and champions Mejuri’s values. A true team player with a can‑do attitude that motivates the team on a daily basis.
Customer Experience
* Enabling a memorable and personalised customer service experience that focuses on building a connection to the Mejuri brand and strives to exceed customer expectations.
* Expertly executing and coaching others to execute our Selling Programs.
* Product expert, remaining informed and knowledgeable of all Mejuri products and latest launches.
* Assist the team with implementing various customer‑centric campaigns and maintaining relationships.
Key Responsibilities
* Positively ensure all KPIs within the business are consistently achieved; take ownership of delivering strong results, focusing on team and individual goals.
* Maintain operational processes that have a positive impact on sales, decrease spend and enhance the business.
* Support the management team to ideate and develop new sales opportunities to drive traffic and engage with our clients.
* Drive business through clienteling, sourcing new customers, and fostering existing customer relationships.
* Manage sales floor operations, coaching and providing feedback in the moment to support the sales team.
* Provide critical insights and make recommendations daily.
Operations
* Responsible for supporting all operational workflows and upholding our standard operating procedures—including but not limited to opening/closing the store, managing merchandise, sales floor management, and employee management, ensuring all business requirements are achieved each day.
* Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS transactions, ensuring we exceed expectations with each interaction.
* Manage inventory tasks including but not limited to shipping & receiving, inventory transfers, etc.
* Work with store management to identify opportunities to improve the daily operations of the store (i.e., systems, tools, processes).
* Ensure physical store maintenance is upheld 10/10.
* Partner with the Visual Lead to analyze key performance indicators and monitor stock levels, creating a productive sales environment and determining action steps to improve sell‑through.
* Provide support to Visual Lead during the implementation of retail campaigns.
* Follow up with execution deadlines for key visual merchandising initiatives to ensure deliverables are met in a timely manner.
* Support day‑to‑day maintenance of visual displays and product.
* Report any damaged display product or tools to the Visual Lead.
* Provide feedback to Visual Lead relating to gaps and opportunities.
What you’ll bring to the team
* Experience in a high‑volume retail environment.
* Adaptable with the ability to think creatively and quickly.
* Excellent organization and analytical skills.
* Critical‑thinking ability—identify potential challenges and develop action plans.
* Physical requirements: Ability to stand for 8 hours, lift 50 lbs.
* Must be able to work outside of regular hours on occasion, including evenings, weekends, and holidays.
Benefits at Mejuri
* Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full‑time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
* Parental leave salary top‑up of up to 80%, as well as a personalized return‑to‑work transition and accommodation plan for full‑time employees.
* Semi‑annual performance reviews.
* Internal coaching department and learning and development to support career growth and plans for everyone.
* A generous product discount!
Company Values
* FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly.
* RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes.
* CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions.
* EMPOWERED OWNERS | We proactively address cross‑team challenges, willingly tackle any task big or small, take initiative, and lead by example.
* JUST DO IT | We make informed decisions quickly, encourage experimentation and learning, encourage thoughtful risk‑taking, embrace change, and stay adaptable.
* HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment.
* CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress.
* DRIVE RESULTS | Set clear goals and prioritize tasks, focus on high‑impact activities daily, monitor progress through clear metrics, stay persistent and solution‑oriented.
* TEAM FIRST | Value team success over personal ego.
Accommodation / Accessibility
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility‑related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
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