Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option), as they do not meet the minimum salary hourly rate requirement. This information is provided as guidance only. We recommend applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering applying for this role.
About the job
The Department for Work and Pensions (DWP) aims to reduce fraud and error payments within Universal Credit (UC). The rate of fraud and error has increased, especially among higher risk cases such as the self-employed, due to pandemic-related easements and changes.
To address this, we have introduced a self-employed income and expenses checking process into the UC service. This includes a partial review of live UC claims to verify claimants’ payments.
If you want a career that positively impacts people's lives, a DWP Executive Officer role might be suitable for you!
About us - Department for Work and Pensions GOV.UK
As an Income & Expenses checking agent, you will:
1. Manage and conduct partial case reviews within an allocated caseload to ensure compliance with legal and policy requirements.
2. Plan and conduct telephone interviews with claimants, asking relevant questions and tailoring follow-ups based on individual cases.
3. Educate claimants on accurately reporting their Self-Employed Income and Expenses.
4. Request appropriate evidence from claimants to verify declarations, considering each case's context.
5. Gather, verify, and assess all available information to decide on the appropriate course of action, including referring to CFCD when necessary.
6. Complete reviews to high standards, ensuring the information and advice provided can serve as the sole evidence for fair judgments.
7. Seek support and advice when needed, consulting guidance, colleagues, or escalating to a team leader.
8. Record case progress on departmental systems, maintaining and retaining relevant evidence, redacting sensitive information as appropriate.
9. Work collaboratively and flexibly within the team and contribute to developing the role.
10. Provide feedback and lessons learned to improve processes and role effectiveness.
The primary goal of these reviews is to ensure claimants are paid correctly and any discrepancies are addressed.
This role offers an exciting opportunity to help shape and deliver DWP’s Fraud and Error strategy, ensuring value for money and enhancing the department’s reputation.
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