Principal Responsibilities
Care Coordination and Scheduling
* Manage and coordinate the daily care schedules, ensuring all client visits are matched with suitable carers and covered efficiently.
* Plan care rounds with awareness of carers’ travel time, locations, and availability to ensure both business efficiency and care continuity.
* Respond quickly and effectively to any changes in schedules or emergency cover requirements.
* Manage incoming queries from clients and carers, ensuring professional and timely responses.
Client and Carer Support
* Act as the first line of communication for field staff and clients regarding operational matters.
* Resolve concerns or complaints promptly and in line with company procedures.
* Support the onboarding and mentoring of new Professional Carers, acting as a role model in the field.
* Conduct initial care assessments and service user introductions to ensure smooth transitions.
* Participate in reviews, assessments, and updates to care plans and risk assessments.
Training and Supervision
* Organise and deliver work-based learning and field-based training for new staff.
* Undertake regular supervisions and competency checks for carers.
* Attend occupational therapist visits in the field to ensure care plans meet the needs of service users—especially in double-up care scenarios.
* Liaise with the branch trainer on ongoing training needs identified during supervisions or audits.
Operational and Administrative Support
* Record and manage carer absences, sickness, and holiday requests.
* Ensure all client and carer documentation is kept up-to-date and audit-ready.
* Log and action system alerts and ensure full compliance with care planning software.
* Maintain accurate and confidential communication records and documentation.
* Prepare for and attend meetings with management and external professionals when required.
On-Call and Out-of-Hours Duties
* Participate in the out-of-hours and on-call rota as directed by the Registered Branch Manager.
* Supervise the Out of Hours service during evenings and weekends as part of a rotating schedule.
* Provide emergency care cover when necessary and escalate any safeguarding concerns appropriately.
* Record and report all on-call activities, safeguarding concerns, or complaints to the Registered Branch Manager.
Team Collaboration and Quality Assurance
* Foster strong relationships with service users, carers, and office colleagues through effective communication and a collaborative mindset.
* Support the achievement of KPIs set by the Branch.
* Conduct bi-monthly audits on carer and client files to ensure compliance with company and regulatory standards.
* Take part in service quality improvements and contribute ideas for operational efficiency and care excellence.
Person Specification
* Previous experience in care coordination or team supervision within a domiciliary care setting.
* Strong organisational, problem-solving, and communication skills.
* Ability to lead by example and act decisively in a fast-paced environment.
* Proficient in using digital care management systems.
* Commitment to providing high standards of care and client service.
* Full UK driving licence and access to a vehicle (required).
Salary / Benefits:24,000
#J-18808-Ljbffr