Devonshire Hayes has partnered with a fantastic organisation to help them secure a Digital Learning Specialist / IT Trainer - (Technical Writing / Training) to join their team. You will be tasked with the following,
- Write and maintain clear, plain-English documentation for our IT systems and processes.
- Publish and manage knowledge articles in our Help portal (both internal and customer-facing).
- Create “how-to” content (guides, FAQs, videos, tips) for tools like Outlook, Word, Excel, PowerPoint, OneDrive, and Teams.
- Run training sessions (in-person and online) to help colleagues build confidence with everyday tools.
- Develop training materials such as slides, quick reference cards, and e-learning modules.
- Experience in technical writing or IT training (ideally both).
- Strong knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint, OneDrive, SharePoint).
- Familiarity with Windows 10/11 desktops.
- Familiarity with Apple iOS devices.
This is a hybrid opportunity, you would be expected to work in the office 2 or 3 days per week