Research and Insight Analyst
Bedford (Hybrid Working)
£38,157 per annum
Permanent
Full Time - Monday Friday 9.00am - 5.00pm (flexible within business needs)
Are you passionate about customer satisfaction?
We are currently looking for a customer focussed Research and Insight Analyst to proactively support an on-going programme of research and insight analysis to develop customer experience improvements across the organisation.
We are seeking an individual with a passion for championing the customer voice through the collection and analysis of customer satisfaction data, communicate findings and make service improvement recommendations.
What you will be doing:
Effectively support the delivery of research projects from the early scoping stage through to reporting, communicating findings and making recommendations as appropriate .
Support all customer insight work being the champion for research and analytics.
Use data analytics skills to triangulate various data sources to bring together the full customer feedback picture and make recommendations for service improvements.
Work collaboratively with all business functions to ensure feedback is collected effectively and used in an outcome-based approach.
Apply research findings within the business to inform evidence-based decision making and tell the story .
Wed love to meet someone with:
Experience of working with customers.
Excellent IT skills to include MS Word, Excel, and Outlook, PowerPoint.
Ability to use different analysis techniques such as sentiment analysis and key driver analysis, and able to interpret data, especially through Power BI reports(D).
Understanding of research methods such as customer effort and NPS, and able to interpret data.
Demonstrate excellent communication skills and the ability to communicate and establish effective working relationships at all levels.
Great listening skills are essential.
The ability to clarify and communicate customer experiences and suggest service improvements based on findings.
Amongst what we offer you is:
A competitive salary of £38,157 per annum
28 days holiday PLUS Bank Holidays
A generous contributory pension scheme
Private health care
Free life assurance
Access to an extensive suite of wellbeing services and tools including a digital gym
Opportunities for learning and development
Discounted gym membership
Retail discount scheme
Hybrid Working
Please note the successful candidate will need to complete a basic DBS application.
Closing date: 31 st October 2025
Interviews to be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
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