Your newpany
You’ll be joining a well‑established housing providermitted to delivering high‑quality, customer‑focused services across itsmunities. The organisation is dedicated to ensuring homes are re‑let efficiently, customers receive an excellent service experience, and sustainable tenancies are created through strong partnership working.
Your new role
As a Lettings Assistant, you will play a vital role in supporting the re‑letting of properties, ensuring that homes are empty for the shortest time possible. Working closely with internal teams and external partners, you will contribute to exceptional customer service and smooth end‑to‑end lettings processes.Your responsibilities will include:
1. Assisting with the Notice to Quit process and liaising with relevant teams and external agencies.
2. Arranging pre‑termination inspections and coordinating with operational teams.
3. Preparing tenancy sign‑up packs, including all required documentation.
4. Issuing rent cards and updating tenancy and census records accurately.
5. Supporting housing‑related enquiries and maintaining consistentmunication with customers.
6. Managing administrative tasks such as procurement system updates, record‑keeping, filing, and general office duties.
7. Ensuring all data recorded is clear, accurate, andpliant with regulatory requirements.
What you'll need to succeed
To excel in this role, you will bring:
8. Experience working in a busy office environment with the ability to work effectively under pressure.
9. A track record of meeting deadlines and delivering accurate work first time.
10. Excellentmunication and customer service skills.
11. Understanding of lettings processes, housing law or different tenures (desirable).
12. Strong IT proficiency, particularly with Word, Excel, Outlook and online portals.
13. A proactive, solution‑focused approach with strong organisational and prioritisation skills.
14. Amitment to teamwork, equality and diversity.
What you'll get in return
15. An hourly pay rate of up to £
16. Hybrid working, offering a flexible blend of home and office‑based work.
17. Part‑time hours of per week, providing an excellent work‑life balance.
18. The opportunity to work within a supportive and experienced teammitted to outstanding customer service.
19. Valuable experience within a busy lettings environment, with opportunities to broaden your knowledge of housing operations and tenancy management.
20. The chance to contribute directly to improvingmunities and delivering a high‑quality service to customers.