Role Overview Join a dynamic team overseeing a collection of local pubs across the South West region. This leadership position involves managing daily operations, ensuring excellent customer experiences, and driving the ongoing success of multiple venues. The role focuses on delivering high standards in service, compliance, and team development while fostering a welcoming environment for all visitors. If you enjoy diverse challenges and take pride in optimising business performance in hospitality settings, this opportunity offers a chance to make a meaningful impact in a vibrant sector. Key Responsibilities Oversee operational activities across multiple pub locations, ensuring consistent delivery of quality service and customer satisfaction Lead, support, and develop teams to create motivated and effective workforce environments Manage budgets, sales performance, and cost controls to maximise profitability while maintaining high standards Ensure compliance with industry regulations, health and safety requirements, and company policies Collaborate with suppliers, contractors, and other partners to maintain stock levels and operational efficiency Implement initiatives to enhance customer experience, promote community engagement, and drive business growth Analyse performance data and prepare reports, using insights to inform strategic decisions and operational improvements Coordinate recruitment, training, and staff scheduling to meet business needs and maintain service standards Address and resolve operational challenges promptly, maintaining a positive and productive work environment Required Qualifications Must-Haves: Strong leadership skills with the ability to manage and inspire multiple teams across different locations Excellent organisational and multitasking abilities to handle varied operational demands effectively Solid understanding of budget management, sales analysis, and cost control within hospitality or retail sectors Knowledge of health and safety regulations and compliance requirements relevant to hospitality environments Clear communication skills, capable of engaging staff, customers, and external partners professionally Nice-to-Haves: Experience managing several venues or a multi-site operation in the hospitality industry Familiarity with procurement and supply chain processes for food and beverage operations Proficiency in using operational software and digital tools to support reporting and scheduling Ability to implement customer service initiatives that increase satisfaction and loyalty Awareness of local markets and trends affecting community pubs and hospitality businesses This role provides a rewarding platform to develop operational expertise while leading a team in an essential community service sector. If you are organised, motivated, and passionate about hospitality operations, this position offers scope for career growth and professional achievement.