Job Purpose
The role of the Receptionist / Host is to:
1. Ensure customers and visitors receive an immediate welcome.
2. Ensure all calls, both internal and external, are answered and dealt with efficiently within the correct process.
Department/Business/Location:
Site
Reports To:
Head of Business
Key Responsibilities
1. Ensure reception area is staffed and kept tidy at all times.
2. Direct customers towards the seating area and offer refreshments while they are waiting.
3. Handle and coordinate all calls and visitors, taking full details of the caller’s business, paging members of staff as needed.
4. Establish and maintain a system to monitor the whereabouts of key staff at all times.
5. Keep customer refreshments stocked up at all times.
6. Keep customer waiting area clean and tidy, and clear of crockery, etc., at all times; also maintain the kitchen area in the showroom.
7. Correctly process all outgoing post ready for dispatch each evening.
8. Ensure the safety and security of people, vehicles, and property at all times, reporting any known faults or hazards.
Essential Skills & Requirements
* Smart appearance.
* Competency in numeracy, literacy, and IT.
Experience
Desirable: Relevant previous job history.
Hours
Total 31 hours. Weds - Fri 08:30 - 17:30, Saturday 09:00 - 17:00.
The Harwoods Way
Harwoods Group is a values-led, family-owned automotive retail group founded in 1931. Our values include treasuring our people and customers, challenging ourselves to grow and improve, taking responsibility, working as one team, and injecting energy and fun into our work.
We are a top 30 automotive dealer group by annual turnover, representing brands such as Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BYD, BMW & Mini (Service), and MAN.
We operate across five counties in South East England: Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.
With a high colleague engagement score of 72%, we have an industry-leading people development programme including recruitment, onboarding, induction, probation, one-on-one talks, Harwoods Academy, succession and development, and colleague recognition.
We now operate with approximately 1,100 colleagues across about 28 state-of-the-art facilities.
We demand the best for our colleagues and customers and look forward to your application at recruitment@harwoods.co.uk.
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