German Speaking Customer Service Advisor – Lanarkshire – Salary up to £27,000 p/a
Are you a fluent German speaker looking for a new opportunity?
Do you enjoy providing excellent customer service daily?
Are you interested in joining a leading, global business?
We are eager to speak to fluent German speakers, who are looking for a new opportunity in Lanarkshire. Ideally, you will have strong customer service and administrative experience, gained within a fast paced, telephony environment. You will be a proactive individual, who enjoys building strong customer relationships whilst working within a wider team environment. This is a great opportunity to join a highly regarded team and business in the Lanarkshire area.
This is a full-time, permanent role working between the hours of 7:30 – 4pm Monday – Friday (various shift patterns available). This role will be hybrid working following the initial training period. The salary for this role is up to £27,000 p/a DOE.
Are you who we are looking for?
You are a fluent German speaker, written and orally
You have strong customer service experience
You are a confident communicator, who enjoys building strong relationships
You enjoy working as part of a team
You are proficient in the use of Microsoft packages
You can prioritise your workload, whilst maintaining accuracy
You have strong time and diary management, and able to multitask in a busy environment
What is the day to day like?
Handling a variety of customer enquiries via telephone, email and live chat
Taking ownership of customer enquiries or complaints from start to finish, ensuring excellent service
Updating customers on the status of their orders including delivery times, returns, or faulty products
Processing customer orders via telephone, email, live chat and other sources
Ensuring all order enquiries are actioned within the same working day
Handling any product or technical enquiries, escalating where required
Checking in with payments and reminders
Liaising with various departments including technical support, logistics and sales teams
Cross selling and upselling of various other products to customers
Ensuring all customer information is up to date and accurate at all times
Interested? If so, please reach out to Chivonne Gray on (url removed) or call (phone number removed) for a confidential chat