Contract Type: Fixed-Term Contract (FTC) for 6 months.
Availability: Must be available to start working within the next 2 weeks.
As eProcurement Support Advisor you will be responsible for delivering technical and user support for our cloud-based procurement system, Pi. This role ensures system efficiency, supports users through training and troubleshooting, and helps drive continuous improvement. Acting as a key liaison between internal teams and suppliers, the Advisor plays a key role in maintaining a high-quality user experience and aligning system functionality with business goals.
Key Responsibilities
* First-Line Support: Provide initial assistance to clients and suppliers across multiple countries, supporting the eProcurement team with day-to-day tasks.
* Issue Resolution: Manage supplier-related queries, ordering, and invoice capture issues. Log and resolve support tickets in Freshdesk, escalating when necessary.
* Client Communication: Ensure timely, professional, and constructive updates on cross-team issues, maintaining clear communication with clients.
* System Support: Troubleshoot Pi-related issues, maintain system integrity, and manage user accounts and workflows.
* Data Quality: Regularly review and maintain the accuracy of procurement data, identifying and resolving inconsistencies.
* File Processing: Evaluate and process supplier data files, ensuring they meet format and content standards. Provide clear guidance on resubmissions for non-compliant files.
* Training & Documentation: Deliver training sessions and maintain support materials such as user guides and FAQs.
* Collaboration: Work closely with the wider Avendra International team to understand and resolve reported issues.
* Compliance & Security: Uphold data privacy standards (e.g., GDPR) and manage user permissions.
* Continuous Improvement: Analyze support trends, recommend system enhancements, and contribute to ongoing process optimization.
Skills
* Exceptional Customer Service: Demonstrates a professional and friendly manner in all client interactions.
* Meticulous Attention to Detail: Ensures accuracy and thoroughness in all tasks.
* Proficiency in Microsoft Office: Skilled in using Outlook, Excel, and Word for various business needs.
* Data Processing Expertise: Capable of efficiently handling and analyzing large volumes of data.
* Effective Communication: Strong verbal and written communication skills for clear and concise information sharing.
* Collaborative Team Player: Works well within a team, fostering a cooperative and supportive environment.
* Highly Organized: Maintains a methodical approach to tasks, ensuring efficiency and order.
* Analytical and IT Savvy: Possesses strong analytical skills, numerical proficiency, and IT literacy.