Primary Responsibilities
* Apply technology to address business needs and constraints
* Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
* Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
* Participate in enterprise‑wide IT projects and initiatives
* Diagnose system hardware, software, and operator problems
* Provide advanced troubleshooting on complicated IT issues
* Provide support for software applications
* Provide desk‑side training upon request for enterprise applications
* Request hardware and software through the requisition system as directed by supervisor
* Provide hardware support, printer and printing support
* Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
* Assist the IT Support team with software inventory where required
* Provide local office coordination and communication of technical support topics/issues of interest
* Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
* Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team
* Perform other duties as needed
Required Qualifications
* Associates degree in Computer Science/MIS-related area or equivalent work experience
* 1+ years of experience in technical support of PC, networks, and servers
* Excellent working knowledge of personal computer and peripherals
* Experience in systems operations and maintenance
* Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server
* Working knowledge of Microsoft Office applications
* Excellent client service, interpersonal and communication skills
* Self‑starter able to handle multiple tasks and deadlines with minimal supervision
Preferred Qualifications
* Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS
* This position may include travel
Job Details
Primary Location: United Kingdom-England-London
Other Locations: United Kingdom-England-Croydon, United Kingdom-Scotland-Glasgow, United Kingdom-England-Manchester
Industry: IT
Schedule: Full‑time
Employee Status: Regular
Business Class: Marketing and Admin
Job Posting: May 13, 2026
Equal Opportunity Employer
We are an affirmative action and equal‑opportunity employer. We consider all qualified applicants, regardless of criminal histories, arrests, and conviction records.
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