Assistant Manager - Premium Living Residence
Birmingham City Centre | Up to £34,000-£38,000 + 10% Bonus
Are you a hands‑on leader from hotels, hospitality or retail looking for your next step - with more balance, more ownership, and a genuinely exciting environment?
This is a brilliant opportunity to step into a premium, design‑led residential building and play a key role in delivering a five‑star living experience for residents.
You'll be joining a fast‑growing, award‑winning operator known for creating high‑end living spaces with a strong focus on service, community and experience - think hospitality‑level service within a residential setting.
If you enjoy being at the heart of operations, leading from the front and creating exceptional customer experiences - this could be exactly what you're looking for.
The Role
As Assistant Manager, you'll support the overall running of the building, working closely with the General/Building Manager to ensure everything runs smoothly day‑to‑day.
This is a hands‑on, visible role - perfect for someone who enjoys being on the floor, supporting their team and making things happen.
Key Responsibilities
* Support the day-to-day operation of a premium residential building
* Deliver a five‑star resident experience at every touchpoint
* Lead from the front, supporting and motivating the on‑site team
* Oversee front‑of‑house, resident services and daily operations
* Assist with move‑ins, resident engagement and community events
* Handle resident queries, feedback and issue resolution
* Support health & safety, compliance and building standards
* Assist with reporting, admin and operational processes
About You
You might currently be working as a:
* Assistant Manager / Duty Manager / Supervisor (Hotel or Hospitality)
* Retail Assistant Manager / Store Manager
* PBSA / Build‑to‑Rent Assistant Manager
You'll be:
* Highly organised and hands‑on
* A natural people leader with strong communication skills
* Passionate about service and creating great experiences
* Calm under pressure and solutions‑focused
* Ambitious and keen to progress within a growing business
What's On Offer
* £35,000-£38,000 basic salary (DOE)
* Annual bonus
* 28 days holiday (including bank holidays)
* Your birthday off every year
* Clear progression within a fast‑growing, premium brand
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