Operations Manager - Indoor Leisure & Entertainment Playground
Gloucester | Up to £31,000 DOE + Perks | Fun Starts Here
Tired of the usual 9-to-5? Ready to trade the desk job for a role where excitement is part of your job description?
We're looking for a powerhouse of energy, leadership, and positivity to take on the role of Operations Manager at one of the most electrifying indoor leisure venues in Gloucester. This isn't just any job; it's a chance to lead a venue where families laugh louder, kids play harder, and memories are made every single day.
If you've got serious leadership skills, a passion for customer experience, and a knack for keeping things running like clockwork then step right up. Your next big adventure starts here.
What You'll Be Doing (AKA: Your Mission)
Be the heart of the park. You'll oversee day-to-day operations, lead a superstar team, and make sure every guest leaves with a huge smile on their face.
Operational Wizardry
* Keep everything ticking, from opening time to lights-out, you'll manage the full operation of the park.
* Ensure safety, fun, and top-tier experiences all run side by side.
* Step in as General Manager when needed (cape optional but encouraged).
Sales & Guest Experience Guru
* Work with the GM to deliver unforgettable customer service and smash KPIs.
* Own the café and reception sales. we're talking next-level upselling and cross-selling.
* Keep our social media buzzing and our local marketing on-point.
* Turn customer complaints into comebacks, you know how to make things right (and then some).
Party Pro & Booking Boss
* Drive sales across memberships, group bookings, and awesome birthday parties.
* Track daily activity and shift resources like a pro to make sure service always shines.
Compliance Champion
* Safety first! Ensure we're always playing by the rules and staying one step ahead.
* Keep licenses, documentation, and standards fully up to scratch.
Team Captain
* Recruit, lead, coach, and inspire a high-performing crew.
* Handle rotas, reviews, and the occasional HR curveball with style.
* Build a team that's passionate, proactive, and proud to be part of the action.
What You Bring to the Table
* 2+ years in a leadership role - you've walked the walk and led from the front.
* Proven experience in health & safety management (IOSH is a plus).
* First Aid qualification (or happy to get one).
* Café/hospitality experience? That's gold.
* Confident communicator with natural people skills.
* Calm under pressure, quick on your feet, and always two steps ahead.
* Available to work flexible shifts including weekends, evenings & holidays.
What You Get in Return
* Up to £31,000 basic salary (depending on experience)
* Company pension
* Free/discounted food
* Employee discounts
* Free on-site parking
* Store discount
* Monday to Friday schedule with 2 weekends per month (because balance matters)
This is more than a job. It's a chance to lead in an environment that thrives on fun, freedom, and fantastic service.
If you're the kind of person who believes work should be exciting, meaningful, and just a little bit magical... this is your moment.
Apply now and help us turn everyday visits into epic adventures!
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