Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.
As a Workplace Ambassador at our Birchwood office, you will direct, co-ordinate and escalate as appropriate any facilities related matters.
The Workplace Ambassador reports to the Facilities Manager and is the local point of contact, the focus is the customer experience.
The Workplace Ambassador has ownership of the Front of House services and is responsible for Reception, Switchboard and other site related duties.
They are responsible for providing support to ensure facilities and services are provided in an effective, efficient and compliant manner.
Essential duties and responsibilities include (but are not limited to):
Customer Service and Site Operations
Management of the Front of House services
Greet, assist and direct candidates, new hires, visitors and contractors to the appropriate member staff
Receive, direct and relay telephone, email and other queries
Maintain the high standards of the Front of House and office areas, keeping them in good order
Administration of parking spaces
Manage onsite meeting rooms arranging refreshments and hospitality requirements
Conduct daily meeting room checks
Handle all incoming and outgoing mail (digital and physical)
Assist in coordinating the repair and maintenance of the site and office equipment
Issuing access badges for office staff, visitors and vendors
Maintain the visitors sign-in book
Monitors and ensures office housekeeping and cleanliness is delivered to highest quality
Champion company office policies and procedures
Provide contractor management, carrying out site inductions and monitoring whilst on site
Porterage activities, ensuring deliveries are passed to their recipient without delay
Re-stocking of office consumables
Ad-hoc cleaning required (dishwasher, coffee machine cleans etc)
Additional Duties & Responsibilities
Promotes a high level of satisfaction amongst end users by anticipating and promptly responding to their service requirements
Gives direction on site to promote engagement and excellence in customer service and delivery
Provide administrative support to the Facilities Manager
Creation and collation of company identification cards
Assistance with monitoring the delivery of all hard and soft services including reactive repairs, PPM works, direction and supervision of subcontracted services
Acknowledges that the role of Workplace Ambassador reflects the company standards. Proper telephone, Front of House procedures and quality of service is essential
Support emergency preparedness and crisis planning, following all emergency and evacuation procedures
Essential Qualifications/Experience
Previous experience in a similar role
Proficiency in Microsoft Office Suite
Good organisational and interpersonal skills
Desirable Qualifications/Experience
Customer service
Business administration
Use of CAFM systems
Knowledge of FM practices and procedures
TPBN1_UKTJ