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Resident liaison officer

Manchester
Permanent
Daniel Owen
Resident liaison officer
Posted: 28 January
Offer description

Resident Liaison Officer

JW-RLO-3_1769684226 Posted: 29/01/2026

Resident Liaison Officer (RLO)

Permanent Position | Property Services

Location: Manchester
Salary: £30,160 per annum + Company Car or Car Allowance
Start Date: ASAP
Working Hours: Monday to Friday, 8:00am - 4:30pm

About the Role

We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project in Manchester. This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction.

As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works.

Key Responsibilities

1. Act as the primary liaison between residents, the Scheme Manager, and the client

2. Build strong relationships with residents and address concerns professionally

3. Monitor, manage, and resolve resident complaints effectively

4. Work closely with the Site Project Manager to maintain clear communication on site

5. Coordinate and deliver social value and community engagement events

6. Collate and analyse customer satisfaction surveys

7. Support conflict resolution and ensure minimal disruption to residents

About You

8. Minimum 2 years' experience as a Resident Liaison Officer (or similar role)

9. Strong customer service and communication skills

10. Confident dealing with residents in live environments

11. Organised, proactive, and able to manage sensitive situations professionally

12. Experience within property services or construction is highly desirable

What's on Offer

13. Permanent role

14. Competitive salary of £30,160 + car or car allowance

15. Consistent working hours

16. Supportive team environment with long-term project stability

How to Apply

Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Manchester, Longsight

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