Description We have an exciting opportunity for an Income Officer to join the Guinness Team. This is a permanent, part-time vacancy based in our Oldham, Bower House office, working 23 hours per week. We operate on a hybrid working model, working three days in the office and two at home. The shift times for this role are, Monday and Tuesday, 1pm - 5pm, Wednesday, 9am – 5pm, Thursday and Friday, 1pm – 5pm. We are a dedicated team working hard to deliver an amazing customer-focused service in a specialized area of work. Our team is responsible for processing all Accounts Receivable transactions to customers and local authorities. The successful candidate will also be required to chase payment for any unpaid invoices and tailor their approach to our customers across the business. Accounts receivable experience is necessary. As an Income Officer, you will work effectively alongside your colleagues and be the first point of contact for both internal and external queries and, be responsible for ensuring all invoices are processed on time directly to the customers’ accounts. About you This is a busy position and the ability to juggle lots of different tasks is essential along with experience of working to tight deadlines, good listening skills, and a ‘can do’ attitude. Excellent customer service skills and an understanding of the importance of communication – either by phone, email, or letter – is also essential along with excellent attention to detail and the ability to follow agreed procedures. You will also be able to demonstrate: Essential: Good knowledge of Microsoft Office, particularly Excel. Proven customer service experience. A commitment to teamwork and the ability to adapt to change and be flexible. Good time management and organizational skills. Good oral and written communication. Demonstrates the Guinness Behaviours. Desirable: Experience in transaction processing. Experience in using a housing management rent accounting system. Experience in using a finance system. Essential Qualifications: Level 2 Maths & English qualification If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. REEDTGP TJTGP