Job Description
Are you looking to join a growing team in Winchester as a Customer Relations Specialist?
Our client, a well-established business based in Winchester, is seeking a highly organised and customer-focused Customer Relations Specialist.
In this role you will be responsible for ensuring a seamless customer experience through efficient query resolution, proactive communication and close collaboration with internal teams. It’s an excellent opportunity for someone who takes pride in delivering exceptional service and building strong client relationships.
Key Responsibilities:
1. Arranging customer returns, collections and ensuring return requests are processed efficiently
2. Working closely with the finance team ensuring credit notes and refunds are processed as soon as possible
3. Processing replacement orders ensuring they are prioritised for dispatch and the customer is kept always updated
4. Responding urgently to customer complaints. Liaising with colleagues and managers to find the best solutions for customer issues
5. Ensuring all customer complaints are logged and tracked through to resolution
6. Actively seeking and sharing customer feedback with colleagues and other departments to ensure the highest quality products and services and to continually strive for improvements
7. Booking deliverie...