Job Summary
Barnet Federated GPs is collaborating with Haringey GP Federation to provide the NCL General Practice Change Management Contract. A new and exciting hybrid role works across North Central London (Barnet, Camden, Enfield, Haringey & Islington) to provide hands‑on change management, quality improvement expertise and capacity to make change happen.
You will support practices to make meaningful changes to their operating models and ways of working to deliver sustainable improvements to the functioning of the practice and improved services and care for patients. The staff involved in the service will be a mix of clinicians and non‑clinical staff with Quality Improvement experience who have a good blend of technical, interpersonal, and organisational skills, understanding of and credibility with general practice.
Please note you must have UK registration or a right to work in the UK. We do not provide any form of sponsorship or work visas.
Main duties of the job
The Business Change Facilitator will support the implementation of the NCL General Practice Change Management Support Programme at the borough and practice level.
They will work directly with GP Practices and Primary Care Networks (PCNs) to help teams design, implement, and sustain improvements in access, long‑term condition management, and digital transformation.
The role combines hands‑on facilitation, data‑led improvement, and change management coaching to help practices embed the Modern General Practice Model and deliver measurable improvements in care and efficiency.
The postholder will be part of a team of Business Change Facilitators and work closely with Borough Clinical Leads, Change Theme Leads, and the central PMO to ensure alignment, consistency, and quality across all five boroughs.
About Us
Barnet Federated GPs is a rapidly growing GP Federation whose shareholders include all 48 practices in Barnet, covering over 425,000 patients. Within this, we are divided into 8 Primary Care Networks (PCNs), each with its own leadership structure. We are made up of a small, office‑based team along with some clinical and non‑clinical staff whom we employ on behalf of the PCNs. We currently have an enthusiastic and very supportive Board of Directors focused on supporting and sustaining Primary Care in the London Borough of Barnet.
Details
Date posted: 19 January 2026
Pay scheme: Salary £31,945 a year (£39,931 pro rata at 0.8 FTE)
Contract: Fixed term – 15 months
Working pattern: Part‑time, Flexible working
Reference number: U0003-26-0030
Job location: 311 Ballards Lane, North Finchley, London, N12 8LY
Job Responsibilities
* Support practices and PCNs to assess readiness for change, identify priorities, and co‑design improvement plans.
* Facilitate adoption of new models of care and operational processes (Access, LTC, and Digital First).
* Deliver one‑to‑one and group‑based improvement sessions, including workflow reviews and team coaching.
* Capture learning and case studies to inform borough and NCL‑wide playbooks.
* Support practices to use data (e.g., access, LTC dashboards, patient feedback) to identify improvement opportunities and monitor outcomes.
* Build strong working relationships with GPs, Practice Managers, and Administrative Teams to drive and support improvements to business processes for practices within North Central London.
* Maintain accurate records of practice engagement, interventions, and progress against agreed milestones.
* Contribute to borough‑level delivery reports, dashboards, and RAID logs.
* Support training and development sessions for practice teams on QI tools, change management techniques, and digital adoption.
* Support the collation of evidence for reporting to the Joint Operational Group (JOG) and ICB.
* Mentor staff in using practical QI tools such as process mapping, root cause analysis, and driver diagrams.
Person Specification – Essential
* Experience supporting change or improvement within NHS primary care or a comparable healthcare setting.
* Strong understanding of general practice operations, workflows, and challenges.
* Knowledge of change management and QI methodologies (e.g., PDSA, Lean, Kotter).
* Excellent facilitation, communication, and interpersonal skills.
* Ability to analyse data and translate findings into actionable improvement plans.
* Experience in delivering improvement coaching, workshops, or practice support.
* Competent with Microsoft 365 and data tools (Excel, Power BI, etc.).
Person Specification – Desirable
* Experience working within a GP Federation, PCN, or ICB environment.
* Knowledge of the Modern General Practice Model or LTC Locally Commissioned Services.
* Understanding of digital tools in general practice (eConsult, NHS App, Cloud Telephony).
* Formal qualification or training in project, programme, or change management (e.g., PRINCE2, ILM, Lean).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Barnet Federated GPs CIC
Address: 311 Ballards Lane, North Finchley, London, N12 8LY
Employer's website: https://barnetfederatedgps.org.uk/
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