Job reference number 336747 Work Area Manager
Royal Mail is something special, a well–loved brand people can rightly be proud of.
We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year.
Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.
* (dependent on experience), 10% bonus potential, 25 days annual leave and generous pension scheme. Part time, Permanent. Bristol Mail Centre, Filton, Bristol, BS34 7ST. As a Work Area Manager, you will work in a busy mail centre and be responsible for managing operations in a specified area.
* Saturday 2pm to 10pm
* Sunday 9am to 9pm
What does the role involve?
Leading a dedicated team of full and part time employees, you will hold regular one to one and team meetings and review the area’s performance and plans on a daily basis.
Championing health and safety initiatives, increasing efficiency, and identifying areas of improvements will be essential to your role.
Supporting the Shift Manager, you will provide a high quality of service to our customers and ensure all operational targets are met.
You will have line management responsibility and the role will involve managing your team’s sick absence, attendance, training and development and will get involved in our programme of continuous improvement.
What skills and experience are we looking for?
As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills.
As a leader within the business, you must demonstrate evidence on your CV of the following:
* Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues.
* Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
* People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
* Resilience Focus: Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
* Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance.
* Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
* Customer centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.
Application process
If you are interested in applying, please complete your application online and submit your current CV. The assessment is designed to enable you to showcase your suitability for management positions within Royal Mail.
You will take part in a capability-based interview and a short management scenario exercise provided on the day.
If you are successful in your application, please note that this is a national role and may affect your salary if you are currently performing a role in a Defined Area or Inner/Outer London pay area.
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