Position Overview
Join us as a Guest Services Co-ordinator Shift Leader at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2025. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
To supervise the Guest Service Receptionists, ensuring that all required tasks are completed on a daily basis. To ensure smooth running for their shift and communication with other departments.
What you'll get
1. Complimentary nights with breakfast within Dorchester Collection
2. 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
3. Very generous Employee Introductory Scheme offered
4. Team members' awards and incentives schemes
5. Contributory pension scheme entitlement from date of commencement
6. Life assurance cover for all team members
7. Uniform laundered complimentary
8. Complimentary meals whilst on duty at our team members' restaurants
9. Complimentary Internet at allocated computers in team areas
10. Interest free Season Ticket Loan
11. Occupational Health, including subsidized massage treatments and health clinics
12. Complimentary Eye Test for VDU users
What you'll do
13. Supervise Guest Service Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to standards
14. Assist with Check in and Check out
15. Supervise the billing, ensuring folios are up to date and accurate
16. Liaise directly with the VIP guests ensuring all their needs are met
17. Deal promptly and effectively with any guest concerns
18. Conduct a shift handover in conjunction with the Guest Service Manager at the end of each shift.
19. To assisst the Guest Service Managers when needed
20. To be responsible for identifying any training needs of the Guest Service Coordinators staff and communicating these to mangement
21. Carry out on the job training with all Guest Service Receptionists
22. Act as an ambessador of the hotel
23. Attend any training courses may seem beneficial
What you'll bring
24. Passionate about hospitality and delivering a 5* service to our guests
25. Customer service orientated
26. Experience of Opera
27. Excellent IT knowledge including Microsoft Office
28. Good written and spoken English
29. Team player