Job Description
Technical Support EngineerSalary: Up to £53,000 per annum (DOE)Location: Clevedon (Hybrid working available)Industry: Technical Support / Engineering / Customer SupportReporting to: Technical Support ManagerOverviewWe are seeking a proactive and technically capable Technical Support Engineer to provide high-quality reactive and proactive technical support to customers and regional support teams.This role is focused on diagnosing and resolving product non-conformities and application issues, while supporting new product introductions, upgrades, and ongoing technical improvements across the product lifecycle.Key Responsibilities:Technical Customer Support
* Provide professional technical support to regional customer support teams
* Diagnose and resolve product non-conformities and application-related issues
* Support customers and internal teams in problem resolution using technical analysis and product knowledge
Product & System Support
* Support introduction and maintenance of new product families, systems, and upgrades
* Contribute to technical reviews, documentation, training, and support deliverables
* Assist with product maintenance (PM/CM) activities and lifecycle support
Problem Solving & Continuous Improvement
* Investigate and resolve technical issues in collaboration with product specialists and engineering teams
* Drive technical feedback loops and share lessons learned across regional teams
* Support validation testing, solution implementation, and follow-up activities
Documentation & Reporting
* Record all technical activity in EMS reporting systems
* Produce detailed problem reports and status updates
* Publish technical findings to support ongoing knowledge development
Stakeholder & Cross-Team Collaboration
* Interface professionally with customers, suppliers, and internal engineering teams
* Support knowledge sharing between regional and product company teams
* Contribute to continuous improvement of support processes and technical capability
Skills & Experience Required
* Engineering degree or relevant technical apprenticeship with experience
* Experience working with EMS systems (essential)
* Strong technical troubleshooting and problem-solving ability
* Excellent communication skills (written and verbal)
* Ability to work independently and in complex technical environments
* Strong interpersonal and teamwork skills
* Customer-facing experience with ability to manage technical discussions professionally
* Ability to prioritise workload and deliver within agreed timescales
* Proactive, self-motivated, and resourceful approach
In Return, You Will Receive:Financial & Security
* Bonus up to 7.5% of basic annual salary
* Pension with company contribution of up to 8%
* Life assurance of 4 x basic salary
Health & Wellbeing
* Cash health plan
* Thriving Wellbeing Programme supporting physical, mental, and social wellbeing
* Discounted gym memberships
Time Off
* 25 days holiday (excluding Bank Holidays)
On-site Facilities
* Free parking
* Ample cycle storage, lockers, and showers
* Subsidised canteen
* Dedicated wellbeing and prayer room
ApplyIf this role sounds of interest please click apply to send your CV, or contact Kirk at Pertemps, Bristol.