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WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.
No two days or two hotels are the same, but our spirit and passion for hospitality always bring all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: “To share the light and warmth of hospitality”. With amazing training, resources, and support from both managers and colleagues, there is always an opportunity to develop and grow.
A day in the life of…
As Groups Coordinator, you will be responsible for promoting and executing all Groups/Tours business within the hotel. You will serve as an ambassador to the hotel, becoming an expert on all facilities offered, and advising guests based on their individual needs. Your duties include recording and processing all enquiries made by phone, email, or face-to-face to ensure efficient and timely guest service. You will collaborate with your teammates and liaise with the wider hotel team to ensure all leads are followed up and departmental targets and individual KPIs are met.
Requirements
* Previous experience in a Front Office or Meetings and Events role is ideal but not essential; willingness to learn and adapt to new systems is key.
* Familiarity with PMS or CRM tools is an advantage, but training will be provided.
* Proven customer service skills with high standards of guest satisfaction and loyalty.
* Strong communication, organizational, and time management skills.
* Ability to work effectively in a team environment.
At Aimbridge, we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.
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