JOIN OUR FAMILY
The Westin London City boasts an impressive riverside location and spectacular views over Londons historic River Thames. Overlooking Shakespeares Globe and the striking Tate Modern, our luxury spa hotel offers 226 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities.
Our mission is To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves.
At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.
Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of Londons most iconic landmarks.
A DAY IN THE LIFE OF A NIGHT MANAGER AT THE WESTIN LONDON CITY
What you'll be doing...
Reporting to the Front of House, you can expect your working day to include the following.
Serves as the property hotel manager during the night and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
Represents property management in resolving any guest-related situation.
Manages Front Desk associates queries, training and overall development, working in close partnership with the Front Of House Manager
Anticipate times of overbooking by liaising with both senior rooms management and revenue teams to obtain satisfactory alternative accommodations.
In partnership with Security takes responsibility for hotel security and safety, extending to but not limited to hotel evacuations, hotel security issues, and health and safety regulations.
Follow all company policies and procedures; ensure uniform and personal appearance are clean, professional, and appropriate to the Westin brand; and maintain confidentiality of proprietary information.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential, but here are a few of our requirements...
To succeed in the role of Night Manager, you will need the following qualities and skills:
We are looking for someone with a pleasant & welcoming manner
Flexible & adaptable to different working conditions & hours
Forward thinking & promotes new ideas
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Immaculate appearance
Excellent Oral & written fluency in English. Additional language will be considered a plus
Have a positive and can do attitude
Knowledge of Opera PMS and GXP Empower is a plus
Commitment to the Westin Brand values and beliefs
Good effective training & interpersonal skills
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
Flexible working (subject to role and probationary review)
Staff accommodation rates across UK (Mariott & 4C Group Hotels)
Life Assurance Cover
Cycle to Work Scheme
Technology Scheme
Health Cash Plan (HSF)
Referral Bonus Scheme
Workplace pension scheme
Access to Employee Assistance Program (EAP) and Wellbeing Support
Eyecare vouchers
Continuous Learning & Development opportunities
Recognition Programme
Opportunity to attend Social events.
EQUAL OPPORTUNITIES
4C Group and The Westin London City are an equal opportunity employer.
About 4C Group
4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The groups mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.
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