Overview
Job summary
The post holder will support the delivery of services within the Long Term, Urgent, Cancer & Community Directorate. They will work closely with Directorate, Care Group and Department leadership teams to support capacity and demand planning and managing compliance against national standards and local driver/watch metrics.
This role is specifically focused on operational delivery of Urgent and Emergency Care (UEC) services.
Good communication skills and being able to work with all levels of staff are crucial, with the ability to remain calm under pressure to meet deadlines.
Reporting to the Service Manager the post-holder will work to operationally manage the delivery of service key to delivery of UEC with some flexibility to support Acute, Medical and cancer services as required.
Duties will include monitoring pathways in identified specialties, operationally managing delays which impact on achievement of ED and hospital flow, engaging with clinical staff to ensure job plans are effective and activity is managed in a timely manner, reporting performance data at relevant forums and supporting the senior team to produce relevant reports and updates.
Responsibilities
* Highlight and address issues of concern, as appropriate.
* Support development of appropriate reporting and develop robust validation processes.
* Provide training and communication in relation to capacity and demand modelling and performance against KPIs.
* Support the Triumvirate to deliver their Care Group's driver metrics as part of the HDFT Impact quality improvement methodology.
* Maintain departmental governance processes in support of nursing and clinical leadership teams.
About us
Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.
At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!
We offer colleagues
* A supportive culture so colleagues can bring their whole selves to work.
* Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
* Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.
Notes
* Due to high levels of interest, posts may close early if we reach a sufficient number of applications
* Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
* Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
Details
* Date posted: 01 September 2025
* Pay scheme: Agenda for change
* Band: Band 6
* Salary: £38,682 to £46,580 a year per annum (pro rata)
* Contract: Permanent
* Working pattern: Full-time
* Reference number: 421-LTUCC-3277R
* Job locations: Harrogate District Hospital, Lancaster Park Road, Harrogate, HG2 7SX
Job description and person specification
The successful candidate's portfolio will focus on the operational management of Urgent and Emergency Care services, so experience in the above is essential. Additionally, experience in management of medical staff is required.
For a full list of duties and requirements of this role, please see the attached job description and person specification. Portfolios may be subject to change in future.
Qualifications
Essential
* Degree level qualification or equivalent experience
* Level 2 numeracy/literacy and IT literacy
* Hold (or working towards) Healthcare related leadership qualification at minimum of Level 5
Desirable
* Project Management qualification
Experience
Essential
* Robust understanding of performance targets in relation to UEC Constitutional standards
* Experience of working with quality improvement projects
* Experience of liaising with patients and families
* Highly proficient in medical staff management and rota management
Desirable
* Previous NHS operational management experience
* Project or financial management
* Knowledge of service improvement techniques
* Previous relevant NHS experience in supervisory position
* Experience of complaints and concerns management
* In-depth understanding and experience in Urgent and Emergency Care operational management
Skills
* Effective communication, influencing and negotiating skills
* Strong organisational skills and confident attitudes with ability to work under pressure
* IT literate - Excel, PowerPoint, Power BI etc
* Resilience and ability to deal with difficult situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here for overseas applicants.
Employer details
Harrogate and District NHS Foundation Trust
Harrogate District Hospital
Lancaster Park Road
Harrogate
HG2 7SX
Website: hdft.nhs.uk
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