Job summary
We are looking for a Receptionist to join our friendly, hard‑working and forward‑thinking team. The role is part‑time and will be based in Gillmoss Medical Centre L11 0AG. The ideal candidate will have excellent customer service and communication skills and be able to work as part of a team. Previous experience of working in a GP practice is desirable but not essential.
This is an exciting time to join our organisation. This role is integral to our approach to patient care, both face to face, virtually and on the telephone.
Main duties of the job
* Offer assistance to the team and project a positive image to visitors, either in person, online or on the telephone.
* Assist and direct patients in accessing the appropriate service and/or healthcare professional in a courteous and efficient way.
* Undertake a variety of administrative duties in the smooth running of the practice.
* Processing/issuing of prescriptions.
* Maintaining our appointment system.
* Processing requests for appointments, visits and consultations and ensuring callers are directed to the appropriate professional.
* Processing/distributing mail.
* Various administrative duties – scanning, read coding, completing tasks and summarising patient records.
* Computer data entry/data allocation and collation.
* Initiating contact with/responding to requests from patients.
* Filing and retrieving paperwork.
* Clearing and restocking consultation rooms.
* Keeping patient areas tidy and free from obstructions.
* Knowledge and use of EMIS web.
* Processing and issuing of prescriptions within standard timeframes as per practice policy.
* Maintaining and monitoring the practice appointment system.
* Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
* Processing and distributing income (and outgoing) mail using Workflow.
* Taking messages and passing on information.
* Admin duties including scanning, read coding, completing tasks and summarising patient medical records.
* Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
* Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
* Filing and retrieving of paperwork.
* Clearing and restocking consultation rooms as required.
* Monitoring of fridge temperatures.
* Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing and photocopying.
* Keeping patient areas tidy and free from obstructions and clutter.
* Being polite and helpful to patients and colleagues at all times ensuring that you provide good customer service and make a good impression.
About us
Gillmoss Medical Centre is a fast‑paced GP surgery. We have highly skilled clinical staff providing both reactive and proactive care, along with skilled administration and management teams who provide essential support to ensure our patients can receive the treatment they need.
Much of our focus is on our staff and how we develop our team. We are looking for new recruits to join our team who are skilled, innovative, love a challenge and who are willing to go the extra mile for patients.
We reward positivity, innovation and hard work. We are continually developing as an organisation so it is a really great and exciting time to join our team.
Details
Date posted: 24 March 2026
Pay scheme
Other
Salary
£12.52 an hour
Contract
Permanent
Working pattern
Part‑time
Reference number
A5011-26-0003
Job locations
Gillmoss Medical Centre
48 Petherick Road
Liverpool
L11 0AG
Job responsibilities
Job title: Medical Receptionist/Administrator
Reports to: Practice Manager
Hours: Full‑time position available (hours on rota basis between 8am to 6.30pm as per contract of employment)
Person Specification
Essential criteria
* Good customer service.
* Ability to work as part of a team.
* Ability to maintain confidentiality whilst handling sensitive information.
* Basic IT skills.
Desirable criteria
* Experience of working in a GP practice.
* Reception experience in an NHS setting.
* Knowledge of EMIS Web.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Gillmoss Medical Centre
48 Petherick Road
Liverpool
L11 0AG
Employer's website
https://www.gillmossmedicalcentre.nhs.uk/
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