Service Co‑ordinator – Heavy Plant – Treforest
We are looking for a Service Co‑ordinator to hold responsibility for end‑to‑end management of servicing and repair activities, while managing resources to deliver an excellent and consistent level of service.
Role
Service Co‑ordinator
Area
Treforest
Salary
£32,000-£38,500 DOE + benefits
What’s on Offer
* 25 days holiday + bank holidays
* Health Cash Plan
* Free Physio Access
* 24/7 GP Service
* Enhanced Sick Pay
* Family Leave
* IVF Support
* Retirement Support
* Enhanced Pension
* Cycle to Work
* Discounts Platform
Responsibilities
* Co‑ordination of engineer diaries, materials, labour and other necessary resources required for the efficient completion of any job.
* Quoting for any additional repairs identified as required.
* Ensure compliance with all processes and dealer operating standards.
* Ensure adherence to timeframes and technical information, and to close all jobs in a timely manner.
* Strive to meet relevant KPI’s.
* Working 1 Saturday morning in every 5, time off in lieu.
Qualifications
* Excellent customer service skills both over the phone and email.
* Understanding mechanical terminology and ability to read and understand technical reports.
* Strong IT skills.
* Ability to work in a fast‑paced environment with conflicting priorities.
* Ability to manage resources through planning and co‑ordination.
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