Assistant Manager – Retail
If the following job requirements and experience match your skills, please ensure you apply promptly.
Norwich, Norfolk | Full-time | Salary up to £31,000 per annum dependant on experience
Are you an experienced retail leader looking for your next challenge in a multi-departmental environment? We’re working on behalf of a long-standing, family-run retailer with over a century of heritage to find a dynamic Assistant Manager to join the leadership team at their flagship Garden & Leisure Centre in Norwich.
This is a fantastic opportunity to play a key role in delivering a first-class customer experience across a vibrant and diverse department store — including home living, fashion, furniture, Christmas, and BBQ ranges.
What You'll Be Doing:
* Supporting senior retail leadership to ensure an outstanding customer journey.
* Coaching and developing department leads and their teams to maintain high standards and drive sales.
* Working closely with the Store Manager to improve performance across retail, hospitality, and gardening operations.
* Leading recruitment and ensuring new starters are well-trained and confident.
* Acting as Duty Manager across all areas of the business.
* Managing customer feedback with a solution-focused approach.
* Overseeing rotas, staffing levels, and holiday planning.
* Driving performance through strong leadership and effective performance management.
What We’re Looking For:
* Previous experience as a Manager or Assistant Manager in a multi-departmental retail environment is essential.
* A natural leader with the ability to coach, motivate, and inspire.
* Strong commercial awareness and a drive to enhance customer service and profitability.
* A background in hospitality or gardening is desirable due to the cross-functional nature of the site.
Why Join?
You’ll be joining a well-established and community-focused business that blends traditional values with modern retail practices. With a supportive team and a strong local presence, this is an opportunity to make a real impact and grow your career in a respected and thriving environment.
Role overview and Benefits:
* 39 hours per week, 5 days out of 7 (weekend and Bank Holiday working expected)
* 5.6 weeks annual leave (inclusive of Bank Holidays).
* 4 weekly pay i.e. 13 payments per year
* Up to 20% employee discount across all stores
* Enhanced Pension Scheme with 4 x Life Assurance
* Free Medical Insurance (currently through BUPA)
* Discretionary annual bonus
* Ongoing training & development and progression opportunities
* Free onsite parking