Location – Kingston
Annual salary – £16,900
Work Schedule: Monday – Friday: 8.00am – 1.00pm or 1.00pm – 6.00pm
Job Overview
We are looking to recruit a Reception Host for our Toyota dealership in Kingston. This is a job share position, with one individual covering the morning shift and another covering the afternoon.
The Reception Host is a customer facing role that requires a very well-presented person, with a professional manner, excellent communication, administrative and IT skills. This is a meet & greet role as you will be the first person that customers will meet when entering the showroom, assisting both Sales and Aftersales customers as required; as well as managing the switchboard & reception desk.
The Reception Host will focus on directing customer enquiries, managing the reception area and general administrative duties as well as greeting both retail and service visitors and ensuring the overall customer experience is a relaxed and individual experience.
Responsibilities
* Greeting visitors on arrival and introducing yourself.
* Assisting Aftersales Advisors by checking in and out Aftersales customers
* Answering telephones and building rapport to understand customer needs, providing assistance or information if required.
* Providing refreshments for visitors where necessary.
* Encouraging customers to browse the showroom in order to experience the product.
* Observe and listen to assess the appropriate time to offer further assistance.
* Introducing sales colleagues to provide further information and progress the sale.
* Maintaining the showroom environment ensuring that the ambience is correct, by controlling lighting, music, heat etc.
* Ensuring all customer areas are maintained, that brochures are well stocked, up to date and in the right place.
* Working with the management team to support promotions or events with changes to the showroom environment.
* Working with colleagues and teams to ensure a seamless service to customer.
* Maintaining daily contacts into Kerridge Marketing system.
* Regularly cleansing the prospecting system to ensure that information is accurate and complete.
* Promote satisfactory customer relations through expeditious and courteous handling of the public.
Experience
* Enjoy constantly meeting new people and building rapport and connections
* Have strong communication skills
* Organised
Benefits
* 30 days annual leave including bank holidays, increasing on tenure
* Loyalty & Long Service Awards
* Private Health Plan (Simply Health)
* Car Leasing Scheme (after qualifying period)
* Discounts on car purchases / repairs / parts
* Employee Assistance Programme
* Ongoing training, both in-house and with the manufacturer
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