Job Description
Job Description:
Assistant Bodyshop Manager - Rayleigh
Are you ready to take the next step in your automotive career?
We’re looking for an experienced and motivated Assistant Bodyshop Manager to join our busy and growing team in Rayleigh. If you’re passionate about delivering outstanding customer service, maintaining high repair standards, and thrive in a fast-paced environment, this could be the perfect opportunity for you.
Join a market-leading automotive repair business that values its people and invests in their development.
What We Offer
* Competitive salary plus bonus
* 28 days holiday (including bank holidays)
* Healthcare Cash Plan (including gym and retail discounts)
* Employee Assistance Programme
* Celebration Day – an extra day off to celebrate an important day in your life
* Car insurance discount with LV
* Company pension scheme
* Employee engagement budget for team activities
* Access to Mental Health First Aiders
* Cycle to Work Scheme
* Refer a Friend bonus scheme
* Additional benefits coming soon
About Us
ABL has been a leader in vehicle repair since 1994. Working closely with major insurance partners, we pride ourselves on delivering high-quality repairs alongside exceptional customer service.
Due to continued growth and expansion, we’re looking for driven individuals who want to be part of our success story.
The Role
As Assistant Bodyshop Manager, you will play a key role in the daily running of our production workshop, ensuring repairs are completed efficiently, to the highest quality, and that customers are supported throughout the repair journey.
You’ll be the main point of contact for customers once their vehicle arrives on site and will work closely with the workshop, parts team, and office team to ensure a smooth repair process.
Key Responsibilities
* Support the productivity and performance of the workshop to meet repair targets
* Act as the main point of contact for customers throughout the repair process
* Manage customer expectations and provide regular updates on repair progress
* Ensure repairs meet the highest quality standards
* Monitor costs and support control of cost of sale
* Work closely with production teams to maintain an efficient workflow
* Handle and resolve customer queries or complaints professionally
* Create and manage job cards and ensure accurate documentation
* Ensure parts are ordered and processed correctly
* Carry out final quality checks before vehicle handover
* Ensure compliance with Health & Safety and workshop regulations
* Maintain strong working relationships with insurance partners
What We’re Looking For
* Experience within a bodyshop or accident repair environment
* Strong customer service and communication skills
* Excellent organisation and time management
* Ability to multitask in a fast-paced environment
* High attention to detail
* Confident telephone manner
* Good understanding of vehicle repair processes and industry standards
Personal Qualities
* Positive, proactive attitude
* Team player with strong interpersonal skills
* Flexible with a “can-do” approach
* Takes ownership and responsibility
* Honest, reliable and professional
* Pride in delivering high standards of work
If you’re looking to join a growing, supportive company with strong career opportunities, we’d love to hear from you.