Join Our Team - Where Technical Expertise Meets Outstanding Customer Care We're looking for a proactive, technically minded After-Sales Associate with hands-on experience in plumbing and bathroom products to join our growing team. If you enjoy solving problems, supporting customers, and working with high-quality products in the plumbing and bathroom sector, this could be the perfect next step in your career. This is a dynamic role combining 70% customer service and 30% technical support, ideal for someone who thrives in both problem-solving and customer-facing environments. The Role As our After-Sales Associate, you'll be the go-to expert once a product has been delivered. You'll ensure our customers receive fast, effective support while helping maintain the high standards our brand is known for. 🔧 Customer Support & Service Management Act as the primary point of contact for after-sales enquiries. Manage service requests, complaints, and technical queries via phone and email. Deliver timely and professional resolutions. Build strong, lasting customer relationships that drive satisfaction and loyalty. 🛠 Technical Support & Troubleshooting Diagnose and resolve plumbing and bathroom-related technical issues. Provide clear remote guidance on installation, maintenance, and troubleshooting. Apply structured problem-solving techniques, including Root Cause Analysis. 📦 Spare Parts & Service...