The Vacancy
Account Manager
Location: Saffron Walden
About the Role
WPS have an exciting opportunity for a technically strong Account Manager to lead and develop our operational delivery for a key client. Based in Saffron Walden, you will provide operational leadership, technical management, commercial oversight, and exceptional service standards across a diverse environment.
We’re looking for a confident leader with experience managing multidisciplinary teams, ensuring compliance, driving performance, and delivering highquality hard FM services. This is an excellent opportunity for someone who thrives in a dynamic environment and wants to further their career within a supportive and ambitious organisation.
Key Responsibilities
As an Account Manager, you will:
1. Lead, motivate and inspire the Wates FM team to deliver firstclass hard M&E and fabric service provision
2. Provide visible leadership and build strong partnerships with key client stakeholders
3. Ensure full compliance with statutory, quality, safety, environmental and Wates standards, promoting a Zero Harm culture
4. Drive commercial best practice, managing budgets, P&L performance and ensuring contractual KPIs/SLAs are met
5. Manage external specialists and suppliers to ensure performance, reporting accuracy and value for money
6. Lead change management initiatives and present confidently to senior management, clients and internal teams
About You
We’re looking for someone who brings:
7. Experience in a similar FM or transferable environment, ideally managing multidiverse technical teams
8. Recognised technical qualification and IOSH (or equivalent)
9. Strong financial and commercial acumen with proven P&L management experience
10. Excellent interpersonal, communication and problemsolving skills
11. Ability to build strong client relationships and lead teams through change
12. Confidence in presenting complex information to senior stakeholders
This is a fantastic opportunity to be part of a talented and supportive team that will help you grow and progress your career.
What We Offer
13. Competitive salary
14. Outstanding learning and development opportunities
15. Industryleading family leave policies (26 weeks fully paid maternity, 8 weeks fully paid paternity)
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
Work for Wates
Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:
Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Awards
BEST PROJECT
Inside Housing Development Awards
WINNER
2022 Construction News Awards Winner
GOLD AWARD
Investors in People 2022
GOLD AWARD
Considerate Constructors Schemes (CCS) National Site Awards
TOP 50 EMPLOYERS
2022 Top 50 Employers for Women
WINNER
2022 Working Families Best Practice Awards