About the Role As a Service Manager (Supported Living), you will be responsible for delivering a high-quality, CQC-compliant supported living service across allocated supported living houses. You will lead and support Support Workers, ensure care planning and risk management are robust, and maintain strong relationships with service users, families, and local authorities.
You will work closely with the Deputy Manager, Registered Manager, and Director, contributing to audits, rotas, safeguarding responses, and service reviews. This is a hands-on leadership role, requiring flexibility, sound judgement, and the ability to make decisions that positively impact service users lives.
About Sky Vigil Care Ltd Sky Vigil Care Ltd is a CQC-registered health and social care provider delivering high-quality supported living and domiciliary care services across Gloucester and surrounding areas. We are committed to providing safe, person-centred, and empowering support that enables individuals to live independently with dignity and choice.
We place strong emphasis on regulatory compliance, staff development, and continuous improvement, creating a supportive working environment where our teams can thrive while delivering outstanding care.
Key Responsibilities Service Delivery & Compliance
Ensure all service users have up-to-date care plans and risk assessments, reviewed at least annually or sooner if required
Maintain compliance with CQC regulations, the Health and Social Care Act 2008, and internal policies
Maintain up-to-date knowledge of STOMP, STAMP, and Oliver McGowan training requirements
Staff Management & Development
Line manage Support Workers through regular supervision, performance monitoring, and support
Complete unplanned supervision where performance concerns are identified and escalate appropriately
Ensure staff complete Care Certificate training and all mandatory role-specific training
Support staff retention through effective leadership, coaching, and mentoring
Quality Assurance & Auditing
Complete monthly audits for allocated houses by the 10th of each month
Act on audit findings, compliments, and concerns
Ensure care documentation is updated following audits and reviews
Operational & Stakeholder Engagement
Contribute to rota to ensure staffing levels meet service requirements
Attend and contribute to monthly management meetings
Conduct service user reviews with Local Authority Social Workers
Liaise with Deputy Manager and Registered Manager on safeguarding concerns, ensuring timely and accurate responses
Complete assessments and property viewings for new service users when required
Care & Professional Practice
Provide direct care to service users as required
Maintain confidentiality and professional standards at all times
Promote health and safety and equality and diversity across services
Skills, Experience & Knowledge Required Strong understanding of CQC regulations and supported living services
Experience developing person-centred care plans and risk assessments
Experience supervising and supporting Support Workers
Ability to work unsupervised, make decisions, and manage competing priorities
Excellent verbal and written communication skills
Confident using ICT systems (Word, Outlook, Excel)
Ability to work effectively under pressure
Positive, proactive, and solution-focused approach
Desirable NVQ Level 3 in Health & Social Care (or willingness to complete)
Experience with on-call responsibilities
Experience coaching, mentoring, and inducting new staff
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