Do you want to join a positive and pro-active team with a diverse range of responsibilities and a shared goal to deliver service excellence for our customers ?
Fairhive is a non-profit affordable housing provider with ambition. We already provide affordable housing to more than 20,000 people in our community and are striving to do more. We keep expanding our operating area delivering homes that are built to high standards and reduce environmental impact.
Our Neighbourhood Management Team is essential to the smooth running of our business. Whether they are carrying out home visits, completing estate walkabouts or interacting with our residents and partner agencies, our team keep the customer at the heart of our organisation.
About the role
We are looking for a customer focussed Neighbourhood Manager to join our team and to help us achieve our social mission.
On the Job you will:
Provide a high quality resident focused housing management service that demonstrates our organisational values, ensures high levels of customer service and service delivery which makes a real difference to residents lives, including ensuring our properties are well presented and maintained.
Maximise customer satisfaction with tenancy and neighbourhood management services, and with their neighbourhood as a place to live.
Be responsible, through the Neighbourhood Team Leader, for the delivery of a...