Job summary
We are looking to employ a hardworking, conscientious individual who will work as a Team Administrator within the ADHD Team at Lancaster House in Stockton
The service operates across Durham Tees Valley, providing mental health assessment, advice, diagnosis, treatment and care planning to patients.
We are looking to recruit a team administrator to join our existing team of administration support. You will be responsible for providing a high quality, flexible, administrative support.
Main duties of the job
The role includes supporting our established administration team, booking appointments, sending letters, dictation, planning clinicians diaries and answering the telephone, and other admin duties on request.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Details
Date posted
11 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,625 to £25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
346-TSA-086-25-A
Job locations
Lancaster House
Preston Farm Industrial Estate, Falcon Court
Stockton on Tees
TS18 3TS
Job description
Job responsibilities
Please see the attached Job Description and Person Specification which outlines the main duties and responsibilities of the role.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Person Specification
Qualifications
Essential
1. Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management.
2. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period
Desirable
3. Level 3 Qualification in Leadership and Management.
4. RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment
Experience
Essential
5. Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information)
6. Customer Service experience (face to face, answering calls, correspondence)
7. Experience of organising completing demands and workloads
8. Experience of setting up and maintenance of administrative systems and processes
9. Experience of working autonomously and proactively
Desirable
10. Experience of supporting/supervising staff
11. Experience of handling monies and working within financial guidelines
Knowledge
Essential
12. Understanding of data protection and the need for confidentiality and how to maintain this
13. Comprehensive knowledge of Microsoft Office applications (Word, Excel and Outlook)
14. Knowledge of office systems and processes