Description
2nd Line Service Desk Engineer, IT Support Analyst, Windows 10, O365, Active Directory, MS Office, Cloud/Azure, Bespoke Software, SQL, SCCM, InTune – Basingstoke – 30K + Bonus + Training
ROLE: An exciting opportunity has arisen for a 2nd Line Desktop IT Support to join the IT team at a time of significant and exciting change. This is a well-established, award-winning Global client, new sites opening, and now a multi-million-pound technology investment. They have an impressive history and a more exciting future.
The purpose of this role is to provide second-level support to internal customers, 10K+, within the UK/Europe. UOu will not be answering calls but providing a remote and onsite desktop support service using the incident management and request fulfillment processes, in line with Service Desk objectives and escalating to the 3rd line team when required.
Excellent training opportunity.
Technical skills knowledge required: Windows 10, Mobile Phones, Active Directory, End User Computing, O365, SQL Server, Application Support, SCCM/InTune, Laptop/Client/Server support – cross training into cloud tech on offer
Key Accountabilities
* Act as a point of contact for 2nd line IT & Software issues and queries
* Escalate unresolved calls to L3 and infrastructure support team
* Maintaining an Asset Database and tracking changes
* Take ownership of user problems and follow up on the status, communicating progress in a timely manner
* Publishing support documentation to assist staff with requests for information
* Report to Team Lead on any issue that could significantly impact the business
Candidate Profile
* 2 years + IT Service Desk / Desktop / EUC (or equivalent competency level)
* You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
* Excellent communication skills and telephone manner
* Excellent organisational & problem-solving ability
* A strong sense of urgency and the ability to multi-task effectively
* Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding
SALARY: 30K pending experience, Bonus, Pension, free parking. Commutable from Basingstoke, Reading, and Guildford.
Candidates of all ages and backgrounds will be considered. Ascent People is acting as an Employment Agency in respect of this vacancy. This client does not provide sponsorship.