Job Description
Join Our Team as a Change Manager
Location: Chesterfield, Derbyshire
Are you an experienced Change Manager with a strong background within regulatory and business change gained within the pensions sector looking for your next challenge? If so, we could have the perfect opportunity for you. This is a truly exciting time to join the Brightwell business change team, at the beginning of a huge growth journey.
The role sits within the Business Change team, working as a group to deliver a varied book of change including strategic, regulatory, digital / IT and continuous improvement projects. This is a varied role to manage and support a broad range of projects, within different lifecycles, across the member services portfolio in line with our strategic and corporate objectives.
This role is responsible for supporting, leading, and delivering the business case for each change initiative through recognised industry change delivery methodologies which in turn will drive transformation of cost, revenue, and improvements in member experience. The role holder will work with Operations, as well as teams across the wider business, PMO, Analytics and Configuration teams to formulate and execute against the transformation plan.
What you’ll do:
* Provide effective project management discipline to the definition, planning and delivery of change initiatives within the portfolio.
* Manage multiple simultaneous projects requiring frequent communication, organization/time management and problem-solving skills.
* Demonstrate discretion in coordination of project scoping and selection to align with business objectives.
* Communicate across all levels on project and program progress.
* Lead business critical high impacting projects for the vertical and ensure they are delivered within planned timelines and with expected measurable output.
* Support project teams/team members as needed to improve processes, provide project intervention and coaching, etc.
* Design and agree key project milestones, scope acceptable risks and priorities, ensuring that appropriate governance is in place to achieve successful delivery.
* Support the development of a process governance framework for the business ensuring that roles & accountabilities are clearly understood.
* Be a role model for the operations excellence standards; demonstrating consistent application of the operations excellence tools and techniques.
* Liaise with key stakeholders to raise their awareness around best practice, coaching the organisation to constantly improve.
This role would suit someone who:
Essential:
* Proven experience of working within a similar Change Manager / Project / Programme Manager position within the pensions industry.
* Strong knowledge of the pensions industry and a proven background within regulatory and business change.
* Proven experience and knowledge of process improvement tools, methods, and techniques.
* Ability to understand processes and conduct root cause analysis.
* Experience of using process automation / digitisation techniques and technologies.
* Ability to quickly understand new and complex topics.
* Strong organisational, analytical, and problem-solving skills.
* Strong communication skills.
* Ability to influence multiple stakeholders and communicate well at all levels.
* Strong Microsoft office skills (MS Project, Excel, PowerPoint, and Visio).
* Strong team member with solid gravitas and an approachable positive attitude.
* Ability to interpret, analyse, and understand complex data sets.
* Ability to quickly understand problems, articulate them and propose solutions.
* Recognising and understanding the demands placed on a small programme team that delivers across multiple complex projects and being able to support and lead to successful outcomes.
Desirable
* Experience of Knowledge Management systems.
* Experience with Power BI and interpretation of the data analysis / visualisation.
* Experience working with DevOps.
* Experience of Contact Centre management technologies.
Why Brightwell?
As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:
* Annual performance bonus.
* 25 days holiday (increasing to 30 with service) plus bank holidays.
* A pension with 15-17% employer contributions (depending on age).
* 8 x salary Life Insurance.
* Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
* Free health assessments.
* Health cash plan.
* Professional study support.
* Employee Assistance Programme and free Wellhub wellness network platform access.
* Free on-site parking.
Building an inclusive work environment:
Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.