When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Help build and keep the nation's critical infrastructure connected and protected 24/7.
The NOC (Network Operations Centre) Technician will be required to work to provide administrational support to the NOC engineering team, to assist in ensuring that all incidents are resolved in accordance with procedures, working to meet contractual KPIs. The role involves working as part of a 24/7 365 day shift rota.
Handle incoming phone call and email traffic and respond in line with KPIs.
Create network incident tickets arising from customer reports.
Allocate/despatch tickets to technical support and field engineering groups, and other service providers.
Organise traffic management, including coordinating traffic management provider, regional control team, and field resource.
Liaise with customers to provide updates on network incidents.
Liaise with utility companies where power loss is causing a network issue.
You will have previous experience supporting Enterprise and Service Provider Networks ideally within a NOC environment.
A good understanding of Microsoft Office packages.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
~ Company pension scheme
~ A range of family friendly policies
~ Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
#Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance.