An exciting opportunity has arisen to join the Outpatient Department reception team at Crawley Hospital. You will play a key role in supporting our improvements as we adopt new ways of working for patients requiring face-to-face and virtual consultations, first-line investigations, and ongoing treatment.
The Outpatients department at Crawley covers both medical and surgical specialties. Your responsibilities will include checking patients in and out for their hospital appointments, as well as cancelling and rescheduling appointments. You will handle patient inquiries over the phone and face-to-face, prepare outpatient clinics daily, and work as part of a team comprising nursing staff, administration, and clinicians. You will liaise with Medical Secretaries and the Medical Records Department at East Surrey Hospital.
The successful candidate will join a dedicated team that includes Receptionists, Healthcare Assistants, Nurse Associates, Staff Nurses, Sisters, Clinical Nurse Specialists, and Senior Sisters.
We seek someone who is enthusiastic, motivated, flexible, hardworking, and positive, while adhering to the Trust's values. The role may involve working weekdays, evenings, and weekends on a rota basis. The shift pattern typically includes 8 am to 6 pm three days a week and one shift from 8 am to 5:30 pm.
We provide emergency and non-emergency services to residents of East Surrey, North-East West Sussex, and South Croydon, serving over 535,000 people. Our services include acute, complex outpatient, diagnostic services, and less complex planned services at Crawley Hospital, Horsham, Caterham Dene Hospital, and Oxted Health Centre. In 2019, the Care Quality Commission rated our services as 'Outstanding'. We are proud to be one of the best performing Trusts in England, winning the Health Service Journal Acute Trust of the Year award in 2021, and receiving the National Patient Safety Award. We are rated sixth in the South East and in the top 25% nationally for staff recommending us as a place to work or receive treatment.
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